Business Analyst AI & Localization Workflows

Want to join a Canadian business leader? Looking for stimulating work with colleagues who give their best and value your contribution? Sounds like you’re ready for a job at TRSB, one of Canada’s foremost translation providers.

TRSB is seeking a Business Analyst – AI & Localization Workflows to support our innovation initiatives in AI-powered translation and localization processes.

Your daily routine:

• Assess Innovation Proposals: Evaluate and prioritize business and operational innovation requests, ensuring they address real challenges and deliver measurable benefits.
• Define Business Problems: Work closely with stakeholders to identify pain points, define problem statements, and determine the target audience for each solution.
• Requirement Gathering & Documentation: Document detailed business requirements, functional specifications, and user stories to guide development teams.
• Business Case Development: Conduct cost-benefit analyses and ROI projections to justify investments, ensuring all initiatives align with strategic goals and budgetary constraints.
• Process Analysis & Optimization: Create detailed maps of current localization workflows, identify inefficiencies, and recommend AI-driven improvements.
• Collaboration with Stakeholders: As part of the Product team, work cross-functionally with Operations, Engineering, and DevOPS teams to ensure alignment and feasibility of proposed solutions.
• User Story & Acceptance Criteria Writing: Develop clear user stories and acceptance criteria to enable technical teams to deliver functional solutions.
• Pilot & Rollout Support: Support the implementation, testing, and adoption of new AI-driven workflows within localization operations.
• Measure Impact: Define success criteria and track key performance indicators (KPIs) to measure the effectiveness of implemented solutions.

You will need:

• Experience in Localization & AI: 3+ years of experience in the localization industry, preferably with a language service provider/translation company, working with AI translation workflows, machine translation, and TMS platforms.
• Technical Understanding: Strong grasp of localization technologies, AI-driven translation solutions, and workflow automation.
• Business Analysis Expertise: Proven experience in business analysis, writing functional requirements, and translating business needs into actionable solutions.
• User Story Development: Ability to write clear, concise user stories and acceptance criteria for engineering teams.
• Process Mapping & Optimization: Experience in process improvement, workflow design, and change management.
• User Journey Mapping: Experience in user journey mapping, identifying pain points and flagging opportunities for improvements.
• Collaboration & Change Management: Strong stakeholder management skills with the ability to drive consensus, manage expectations during technical transitions, and facilitate the adoption of new workflows.
• Analytical & Problem-Solving Skills: Ability to analyze complex business problems and propose structured, data-driven solutions.
• Financial Acumen: Proficiency in modeling ROI and conducting cost-benefit analyses to validate the commercial viability of technical investments.

This position may be ideal for you if you:

• Have a bachelor’s degree in business administration, information systems management, business intelligence or an equivalent;
• Have experience with TMS platforms (e.g., XTM, memoQ, Phrase, Smartling, or similar);
• Are familiar with AI/NLP technologies applied to localization;
• Have exposure to Agile/Scrum methodologies and tools like Jira or Asana;
• Are able to understand and document logic for API integrations and basic automation scripting (no coding required, but must be able to communicate requirements to Engineering);
• Are proficient in English and French, both spoken and written (bilingualism is required to interact with our largely English-speaking clientele).

We value our teams and offer working conditions to match:

• Competitive salary
• Comprehensive group insurance
• Group RRSP
• Flexible work arrangements
• Fitness benefit
• Payment of dues to your professional order
• Referral program
• Public transit credit
• Paid vacation on your birthday