IT TECHNICIAN

Are you eager to make a difference and join a team of experienced professionals driven by the pursuit of excellence and a desire to make Quebec a global hub for translation?

TRSB is seeking the services of an IT technician who will provide technical support, as well as ensure continuity and operational stability for technological infrastructure and applications, for some 200 in-house users and numerous external resources. The IT network and support technician will also be required to administer and maintain the network and associated services.

AS AN IT TECHNICIAN, YOUR DAILY ROUTINE AT TRSB WOULD CONSIST IN:

  • Ensuring maximum availability of the company’s information infrastructure and applications.
  • Installing, updating, and upgrading the network’s hardware and software.
  • Managing the information systems, including servers, workstations, printers, telephone system, mobile devices, centralized antivirus software, and magnetic cards.
  • Installing, updating, and upgrading the network’s hardware and software.
  • Complying with change-management procedures and processes when implementing or modifying systems.
  • Using various solutions, applying security policies and rules regarding local area network (LAN), wide area network (WAN) and virtual private network (VPN) connectivity, as well as applications.
  • Keeping all computer hardware and licenses, including maintenance contracts, up-to-date.
  • Providing technical support to both internal and external users.
  • Drafting and updating documentation.
  • Managing IT purchases and vendor relations.
  • Providing support outside of regular business hours on a rotating basis.

YOU WILL BE WORKING IN A TECHNICAL ENVIRONMENT AND WILL NEED:

  • Excellent proficiency with Windows 7/8/10 and Servers 2008/2012/2016, along with their main management tools (e.g., Active Directory, WSUS, GPO, DFS).
  • Experience with Acronis, Kaspersky, Airwatch, and IP Office products.
  • Good knowledge of Exchange Server 2016.
  • Knowledge of VMware Horizon, ESX/ESXi (an asset).
  • A+, Network+ certification (an asset).
  • Microsoft MCP, MCITP, MCSE, MCSA, Cisco CCENT/CCNA certification (an asset).
  • Experience with Acronis, Kaspersky or Kantech products (an asset).
  • Experience with the Avaya IP Office telephone system (an asset).

THIS POSITION MAY BE IDEAL FOR YOU IF YOU:

  • Have a college degree in network management or the equivalent.
  • Have at least four years’ experience in systems administration and technical support.
  • Are fluent in French and English, both spoken and written.
  • Have proven customer service skills.
  • Are available outside of business hours.
  • Have solid organizational skills and the ability to manage priorities.
  • Know how to manage stress and handle emergencies.

TRSB offers competitive overall compensation enhanced by several advantages (RRSP and RPDB, partial reimbursement of public transportation costs, sports credit, telework, specialized training, etc.). You will take up stimulating challenges and have opportunities for advancement in a friendly environment.

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